Privacy Policy

1. Introduction

Greystone Journey Limited ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website greystone-journey.com or use our services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Billing and payment information
• Course preferences and travel interests
• Communications with our support team
• Survey responses and feedback

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our site
• Referring website addresses
• Cookie and tracking technology data

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing transactions and sending confirmations
• Communicating about courses, updates, and promotions
• Improving our website and services
• Analyzing usage patterns and preferences
• Preventing fraud and ensuring security
• Complying with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and improve our services.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through our cookie consent banner or your browser settings. For more detailed information, please see our Cookie Policy.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our website and services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or transfer of assets
• Consent: When you have given explicit consent to share specific information

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure server infrastructure
• Regular security assessments
• Employee training on data protection
• Access controls and monitoring

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights Under GDPR

If you are located in the European Economic Area, you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing

To exercise these rights, please contact us at [email protected].

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Course enrollment data: 7 years after course completion
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months
• Support communications: 3 years

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and provide appropriate safeguards.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you via email if the changes are significant
• Post a notice on our website

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

If you are located in the UK or EEA and believe we have not addressed your concerns, you have the right to lodge a complaint with your local data protection authority:

• UK: Information Commissioner's Office (ICO) - ico.org.uk
• EEA: Your local Data Protection Authority