Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of the Greystone Journey website (greystone-journey.com) and services operated by Greystone Journey Limited, a company registered in England and Wales (Company Number: 12345678).

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our services.

2. Description of Services

Greystone Journey provides educational travel courses focusing on UK and European destinations. Our services include:

• Online travel education courses
• Course materials and resources
• Community forums and support
• Travel guides and recommendations
• Blog content and insights

3. User Accounts and Registration

3.1 Account Creation

To access certain features of our services, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain and update your account information
• Keep your login credentials secure
• Notify us immediately of any unauthorized access

3.2 Account Responsibility

You are responsible for all activities that occur under your account. You must be at least 16 years old to create an account.

4. Course Enrollment and Access

4.1 Course Purchase

When you purchase a course, you receive a non-exclusive, non-transferable license to access the course content for personal, non-commercial use.

4.2 Course Access

Course access is typically provided within 2 hours of successful payment. Access duration varies by course type:

• Individual Courses: 12 months from purchase date
• Regional Packages: 18 months from purchase date
• Complete Collection: Lifetime access

4.3 Technical Requirements

You are responsible for ensuring your device and internet connection meet the technical requirements for accessing our courses.

5. Payment and Billing

5.1 Pricing

All prices are displayed in British Pounds (GBP) and include applicable VAT where required. Prices may change without prior notice, but changes will not affect existing purchases.

5.2 Payment Processing

We use secure third-party payment processors. By providing payment information, you authorize us to charge the applicable fees to your payment method.

5.3 Failed Payments

If payment fails, we may suspend course access until payment is resolved. Repeated payment failures may result in account termination.

6. Refund Policy

6.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all course purchases. To request a refund:

• Contact us within 30 days of purchase
• Provide your order number and reason for refund
• Allow 5-10 business days for processing

6.2 Refund Exceptions

Refunds may be denied if:

• You have completed more than 80% of a course
• You have violated these Terms of Service
• The request is made after 30 days

7. Intellectual Property Rights

7.1 Our Content

All course content, including text, videos, images, and materials, is owned by Greystone Journey and protected by copyright and other intellectual property laws.

7.2 Permitted Use

You may use course content for personal, non-commercial purposes only. You may not:

• Copy, distribute, or share course materials
• Create derivative works from our content
• Use content for commercial purposes
• Remove copyright or other proprietary notices

7.3 User-Generated Content

By submitting content to our forums or reviews, you grant us a non-exclusive license to use, modify, and display that content in connection with our services.

8. Prohibited Uses

You agree not to use our services for any purpose that is prohibited by these Terms. Prohibited uses include:

• Violating any applicable laws or regulations
• Infringing on intellectual property rights
• Transmitting harmful or malicious code
• Attempting to gain unauthorized access to our systems
• Harassing or intimidating other users
• Sharing account credentials with others
• Using automated tools to access our services

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Service Availability

10.1 Service Interruptions

We strive to provide continuous service but cannot guarantee uninterrupted access. We may temporarily suspend services for maintenance, updates, or other operational reasons.

10.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice.

11. Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, including:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Uninterrupted or error-free service
• Accuracy or completeness of content

12. Limitation of Liability

To the maximum extent permitted by law, Greystone Journey shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data, or goodwill.

Our total liability for any claims arising from these Terms or your use of our services shall not exceed the amount you paid for the specific service giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Greystone Journey from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your use of our services
• Your violation of any third-party rights
• Any content you submit to our platform

14. Termination

14.1 Termination by You

You may terminate your account at any time by contacting us. Upon termination, you will lose access to all course materials and account data.

14.2 Termination by Us

We may terminate or suspend your account immediately if you violate these Terms or engage in conduct we deem harmful to our services or other users.

14.3 Effect of Termination

Upon termination, all rights and licenses granted to you will cease, and you must stop using our services.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

15.2 Dispute Resolution

Any disputes arising from these Terms will be resolved through binding arbitration in London, England, except that we may seek injunctive relief in any competent court.

15.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Greystone Journey.

16.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.

16.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

16.4 Assignment

You may not assign your rights under these Terms. We may assign our rights and obligations without restriction.

17. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the "Last updated" date
• We will notify active users via email
• Changes take effect 30 days after notification

Your continued use of our services constitutes acceptance of the modified Terms.

18. Contact Information

If you have questions about these Terms, please contact us: